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We're not a faceless BPO. We're a small group of taxi-ops people who built the desk we wished operators had — and we run it for you.
In 2021 we kept seeing the same pattern: small fleet owners working the radio themselves at midnight, missing 30%+ of inbound calls, losing repeat riders, and unable to scale because every new car meant another headache.
So we built a properly trained, properly staffed dispatch and contact center — and we ran it the way taxi operations actually need to be run: in shifts, with industry-aware agents, and with reporting that tells you whether you're winning or just busy.
Today we partner with fleets across the UK, plugging into their existing platforms (Autocab, iCabbi, Cordic, TaxiCaller) without forcing a stack change.
Every fleet we work with hears these three things in our first call. They're how we filter, hire, and review our own people.
We're not selling AI buzzwords. We're selling a phone that gets answered, a booking that gets logged, and a driver that gets dispatched — every single time.
Most of our team has worked the dispatch chair, taken the angry-rider call, dealt with the no-show. We don't need a manual to know what 11pm Saturday feels like.
We report against numbers that matter: answer time, abandonment, ride conversion, repeat-rider rate. If a metric isn't tied to revenue, it's not in the dashboard.
Every agent on your account has a name, a track record, and a manager who reviews their calls. Nobody's a number on a roster sheet.
Three years in, here's what we measure and what we deliver to fleets running with us.
Median across all our active fleet accounts, measured at peak (Friday/Saturday 9pm–2am).
Calls answered within target SLA. Abandonment under 2% even on bank-holiday weekends.
24/7/365 cover. No "after-hours" tier. No voicemail apologies. Nights, weekends, bank holidays.
UK-aligned data handling, encrypted call recording, role-based access, quarterly compliance reviews.
Two-week onboarding minimum. Platform certifications. Monthly call reviews. Real career path.
Average uplift in returning-rider rate during the first 90 days of switching to our desk.