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We run your dispatch, your inbound calls, and your customer ops — so your drivers stay on the road and your phone never goes unanswered. Trained agents, your platforms, your SOPs.
Tell us your fleet size, current platform, and where you're losing rides. We'll come back with a fit assessment in 24 hours.
Specialized in the platforms you already run on
TaxiCaller
We're not a generic call center. We're a taxi-ops shop staffed by people who've worked the dispatch desk, taken the 3am calls, and handled the no-shows.
We staff to your call volume curve, not a flat headcount. Your peak-hour Friday looks like our Tuesday.
Autocab, iCabbi, Cordic, TaxiCaller — our agents come pre-trained, not Googling shortcuts mid-call.
UK-aligned data handling, role-based access, encrypted call recording, and quarterly compliance reviews.
Trained humans handle every call. We use AI to assist them — never to replace the relationship with your rider.
Already have a desk? Use us as overflow. Sick days, school runs, late nights — we pick up the slack.
Weekly ops reports with abandonment rate, answer time, ride conversion. No vanity metrics.
We started in 2021 because we kept watching small and mid-size fleets lose 30–40% of their late-night rides to dropped calls. Drivers idle, riders annoyed, owners burned out.
So we built the desk we wished operators had — staffed by people from the industry, working in shifts that match the way taxi work actually happens.
Pick the parts of your operation you want off your plate. We handle the rest in the background.
Inbound bookings, dispatch on your platform, driver coordination, no-show recovery.
Learn moreGeneral customer support, escalations, complaints, lost-property recovery, account servicing.
Learn moreWeb chat, in-app messaging, WhatsApp Business — answered in the same SLA window as voice.
Learn moreDriver onboarding, document chasing, license renewals, invoice processing, ad-hoc admin.
Learn moreLocal SEO, Google Business, Meta ads, retargeting riders who lapsed. We feed your funnel.
Learn moreBooking-ready websites, fleet brochures, embed widgets that connect straight to your dispatch.
Learn more
A real team in Lahore working alongside fleet owners across the UK. No offshore stereotypes — just trained operators who care about your rides.